Frequently asked questionS
At Whittams we pride ourselves on our support and being there for you when you need us. Below are just a few of the frequently asked question we get asked. So, we though it may help you by providing some initial insight. If, however, what your looking for is not below or you have something specific that you need to know about your hire then please don't hesitate to contact us. We are always happy to help in any way we can.
A. No, all you need is a full standard UK driving license and you must be over 21 year of age and have been driving for 2 years without accidents.
Q. Can I pop in to view one of your motorhomes?
A. We do not have facilities for drop in visits and our motorhomes are not stored on site, if you would like to view a motorhome prior to booking please contact us and we will arrange this for you.
Q. Can I collect on a Saturday or Sunday?
A. We prefer mid week as the weekends are our family time.
Q. Do you impose a mileage limit on your motorhomes?
A. We offer unlimited mileage up to 1,000 miles a week (this is classed as excessive mileage by our insurers). After that mileage is charged at 35p per mile to cover servicing costs, repairs and depreciation.
Q. Can we bring our dog with us?
A. Yes you can in some vehicles, please let us know the number and the size of any dogs that you will be bringing when you are booking so that we can ensure that the motorhomes are suitable to accommodate them. We advise no more than 2 small dogs.
Q. Will I be shown how to use everything in the motorhome before we set off?
A. Of course, we give a detailed demonstration of how everything works when you collect your motorhome, The handover takes approx 1 hour maximum and each vehicle contains a handbook.
Q. I would like to hire a motorhome for 3 or 4 nights, is this possible?
A. Yes you can, for short breaks we have a 3 night minimum hire, we try to be as flexible as possible to accommodate your needs so for short or long breaks please contact us with your requirements and we will give you a bespoke quote.
Q. Is there a list of caravan and motorhome sites we can book?
A. If you look on our links page As part of the Camping and Caravanning Club’s Privilege Scheme you have access to over 110 participating campsites, at discounted rates, throughout the duration of your hire period’.
Q. How old are your vehicles?
A. All of our vehicles are brand new yearly. All have private plates & fun names too!
Q. Can I rent a motorhome in winter/ for Christmas & or new year?
A. Yes we hire all year round a reduced fleet, our vehicles are all weather vehicles with central heating up to 30 degrees which is as hot as home.
Q. If I want to return the motorhome a day early can I get a refund?
A. Sadly no as the insurance and other costs still have to be paid along with our cleaning and valeting staff.
Q. I don’t have bills in my name at my address for the last 3 months is that a problem?
A. Yes it is you can’t get insurance without these proofs of ID and therefore cannot rent a motorhome from us. No exceptions all paperwork must be complete and up to date if unsure contact us first.
Q. Is there a minimum hire period in the summer?
A. Yes in high season it’s 7 days minimum hire, mid and low season we do a minimum of 3 and 4 day hires, we send out Motorhomes on Mondays and Fridays, you can hire Fri Sat Sun or Mon to Thurs.
Q. Is there a certain time I have to collect and return the motorhome?
A. Yes – Our collection times are after 3.00 p.m. to 5.00 p.m. and return times are between 9.00 a.m. and 10.30 a.m. These times can vary and we do our utmost to try and get you away as early as possible on your day of departure, but we do ask that you return on time so that we can do the same for the next hirer. During low season, vehicles can often be collected and returned with a bit of flexibility.
Q. Is there a TV in the motorhome?
A. Yes flat screen digital TV units are fitted as standard.
Q. Is there kitchen utensils in the motorhome?
A. Yes, Crockery, cutlery and kitchen utensils are included. As is washing up liquid. Dish cloth, tea towel, cleaning fluid & toilet roll to name a few.
Q. Is bedding and towels supplied in the motorhome?
A. Bedding & towels are no longer available as an extra, few people used this service so we now only rent linen to visitors from abroad who don’t carry linen with them.
Our motorhomes are fitted with tracking devices for peace of mind, If you get lost ring our 24 hour number we can then trace you to within 3 metres of where you are this enables the security / breakdown services to locate you quickly in an emergency. Please note on all motorhomes 3 pin UK plugs only work when hooked up to a main power supply unless you use a generator. This does not stop the lights fridge etc or any 12v device working.